Medicaid Caseworker Referral Partner Program
Texas Medicaid caseworkers manage complex caseloads — a placement specialist who knows the STAR+PLUS system can help clients navigate the care placement side while you handle the eligibility and enrollment side.
Texas Medicaid caseworkers at HHSC and managed care organizations handle eligibility, enrollment, and service coordination for STAR+PLUS members — but finding specific Medicaid-accepting care settings and guiding families through placement decisions is often beyond the scope of the caseworker role. A placement specialist who knows the Medicaid care market in Texas handles the facility-facing side of the placement process, complementing the caseworker’s eligibility and enrollment work.
Why Partner With Erika
Medicaid Market Knowledge
I know which Texas assisted living communities and nursing facilities accept STAR+PLUS, what their current availability is, and what the intake process looks like — knowledge caseworkers often lack the bandwidth to develop.
Family-Facing Navigation
Medicaid families often need help understanding their options and making informed placement decisions. I provide the family education and guidance component that case management systems often can’t deliver.
Urgent Placement Support
When a STAR+PLUS member needs placement urgently — after hospitalization, caregiver crisis, or adult protective services involvement — I can move quickly to identify options and coordinate the process.
How It Works
Member needs placement support
A STAR+PLUS member needs residential placement and the case management team identifies that the family needs more placement-specific guidance than standard case management provides.
Warm referral to me
The caseworker or case manager refers the family to me with relevant background on the member’s eligibility status, care needs, and geographic situation.
I identify Medicaid-accepting options
I contact Medicaid-accepting facilities in the member’s area, verify current availability, and brief the family on realistic options — including what the Medicaid-funded setting actually looks like.
Placement coordination
I manage the placement process through move-in, keeping the caseworker informed at key milestones for documentation and service plan update purposes.
Common Questions
Related Partnership Pages
Ready to Connect?
Whether you want to add your community to my referral network or discuss a specific family in need of placement, I’m easy to reach and respond quickly.
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