1. A lead comes in at 2 AM on Sunday. What happens?

It waits until Monday morning
An answering service logs it
AI responds within 60 seconds and starts the right sequence automatically

2. How fast do you respond to a hospital discharge referral?

Hours — we check who is available first
Under an hour during business hours
Under 10 minutes, automated, any time of day

3. What percentage of your lead follow-up is fully automated?

Less than 20% — it depends on someone remembering
About half — we have some email sequences
80% or more — sequences run without anyone touching them

4. Do you have a system that automatically re-engages cold leads?

No — cold leads are basically gone
Sometimes — someone manually follows up
Yes — 90-day automated re-engagement, no human trigger needed

5. How do you know occupancy is dropping before it becomes a crisis?

We notice when month-end numbers look bad
We track a weekly census report
Real-time monitoring automatically triggers referral partner outreach

6. How many hours per week does your team spend on tasks that do not need a human?

10 or more hours — data entry, follow-up calls, building reports
5 to 10 hours — we have automated some things
Under 5 hours — most routine work runs without staff involvement

7. Could your pipeline generate $10,000 in the next 30 days without you?

No — I am the pipeline
Maybe — but it would be slow and incomplete
Yes — automated systems run referrals and placements independently